Refund & Return Policy

At Symphonie’s Closet LLC, customer satisfaction is important to us. We strive to provide quality products and a transparent return and refund process for all purchases made through our website.

30-Day Return Policy

We offer a 30-day return period from the date your order is delivered. If you are not completely satisfied with your purchase, you may request a return within 30 calendar days of receiving your item.

Eligible Items for Return

To qualify for a return, items must meet the following conditions:

  • The item must be returned within 30 days of delivery.
  • The item must be unused, unworn, and in its original condition.
  • The item must include all original packaging, tags, and accessories.
  • Proof of purchase or order confirmation must be provided.

Our return policy applies to our products, including bags and belts.

Non-Returnable Items

The following items are not eligible for return:

  • Items returned after the 30-day return period.
  • Products showing signs of use, damage, or alteration by the customer.
  • Items returned without original packaging or required accessories.
  • Gift cards, if applicable.

How to Request a Return

To initiate a return, please contact our customer support team using the information below:

Email: info@symphoniescloset.online
Phone: +1 (313) 737-8540

Please include the following information:

  • Your order number
  • The item(s) you wish to return
  • The reason for the return
  • Photos of the product, if applicable

Our customer service team responds to all inquiries within 24 hours.

Return Approval Process

Once your return request is received, we will review the information provided and notify you regarding the approval status of your return request. If approved, return instructions will be provided.

Please do not send items back before receiving return authorization.

Return Shipping

Customers may be responsible for return shipping costs unless the item received was defective, damaged, or incorrect due to our error.

We recommend using a trackable shipping service when returning products, as we cannot guarantee receipt of returned items without tracking information.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We may request photographs of the item and packaging to assist with the resolution process.

Upon verification, we will offer an appropriate resolution, which may include a replacement, exchange, or refund.

Refund Process

After we receive and inspect your returned item, we will notify you of the status of your refund.

If approved:

  • Refunds will be processed to the original payment method used during purchase.
  • Please allow 5–10 business days for the refund to appear, depending on your payment provider or financial institution.

Order Cancellation

Orders may be canceled before they have been processed or shipped. Once an order has been shipped, it can no longer be canceled and must follow the standard return process.

Contact Information

Business Name: Symphonie’s Closet LLC
Website: https://www.symphoniescloset.online/

Email: info@symphoniescloset.online
Phone: +1 (313) 737-8540

Business Address:
198 W Montcalm St
Detroit, Michigan 48235
United States

We are committed to providing a fair, transparent, and customer-focused shopping experience. If you have any questions regarding our Refund & Return Policy, please contact our customer support team.